IT Service Management
ISO/IEC 20000 is the international standard for IT service management. This standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is applicable to any organization, large or small, in any sector or part of the world which relies on IT services. The standard is particularly applicable to internal / external IT service providers, IT departments and IT outsourcing organizations.
ISO/IEC 20000 certification demonstrates that an organization has adequate controls and procedures in place to consistently deliver a cost effective, quality IT service.
> External service providers can use certification as a differentiator and win new business as this increasingly becomes a contractual requirement
> It gives more opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service
> Certification audits enable the regular evaluation of the service management processes, which helps to maintain and improve effectiveness
> The certification process can reduce the amount of supplier audits, thereby reducing costs
> ISO/IEC 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes
How We Can Help:
> Our competent and experienced IT Consultants, guide our client organizations how to handle IT Service Management, maintaining Legal Compliance, Customer Confidence / Satisfaction and Business Transformation.
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