IT Service Management

ISO/IEC 20000 is the international standard for IT service management. This standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is applicable to any organization, large or small, in any sector or part of the world which relies on IT services. The standard is particularly applicable to internal / external IT service providers, IT departments and IT outsourcing organizations.

ISO/IEC 20000 certification demonstrates that an organization has adequate controls and procedures in place to consistently deliver a cost effective, quality IT service.


Key Benefits:

> External service providers can use certification as a differentiator and win new business as this increasingly becomes a contractual requirement

> It gives more opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service

> Certification audits enable the regular evaluation of the service management processes, which helps to maintain and improve effectiveness

> The certification process can reduce the amount of supplier audits, thereby reducing costs

> ISO/IEC 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes


How We Can Help:

> Our competent and experienced IT Consultants, guide our client organizations how to handle IT Service Management, maintaining Legal Compliance, Customer Confidence / Satisfaction and Business Transformation.

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