Shipping, Cancellation, And Refund Policy

Cancellation Prior to Shipment

If you cancel your order(s) before we are processing your order, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at sales@nexagate.com

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment

 

Return Policy

 

We are providing services, therefore there are not return policy.

 

Refund Policy

Your full refund will be issued once we have agreed to process your refund request. Once its fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

  • Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.

  • Credit card refunds services, refunds will be sent to the card-issuing bank.

 

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

 

Shipping Policy

 

We are providing services, therefore there are no shipping policy.

 

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.